antique majolica continental english George Jones Wedgwood Minton
antique majolica continental english George Jones Wedgwood Minton

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Using the Madelena Antiques Site

How do I order an item?
How can I make an enquiry about an item?
Using the shopping basket. More Information.
Status of an item. What does it mean?
The item is on ebay. How can I find your ebay auctions?
How do I find what I'm looking for?
How can I get a large picture with a detailed description and condition report on an item?
Why is the site not working?
How do I use your online payment facility?
I get an error message when I'm browsing your site.
I am still having difficulties using the site!

 

Ordering an item - Using the Shopping Basket

  1. Place the item into your basket by clicking the add to basket button next to the item you are interested in.
  2. View the basket by clicking the View basket button.
  3. Review basket contents then click the Order Confirmation and Make enquiries link.
  4. Enter your email address and name and click the Send order/enquiry button at the bottom of the screen.
  5. We will contact you regarding the order shortly afterwards.

We strongly recommend using the shopping basket facility for all orders and enquiries instead of emailing David directly. When we receive an order from the shopping basket utility, we receive all the information required (ID numbers, price, etc.) to process your order quickly and efficiently.

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Making Enquiries about an Item/s - Using the shopping basket

  1. Place the item into your basket by clicking the add to basket button next to the item you are interested in.
  2. View the basket by clicking the View basket button.
  3. Review basket contents then click the Order Confirmation and Make enquiries link.
  4. Enter your email address and name.
  5. Enter your enquiry into the box below the item you are interested in.
  6. Click the Send order/enquiry button at the bottom of the screen.
  7. We will contact you regarding the enquiry shortly afterwards.

We strongly recommend using the shopping basket facility for all orders and enquiries instead of emailing David directly. When we receive an order from the shopping basket utility, we receive all the information required (ID numbers, price, etc.) to process your order quickly and efficiently.

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Using the shopping Basket. More info.

The shopping basket is a useful tool for gathering items you are interested in, onto a single page. To add an item to your shopping basket click the add to basket icon.

Once items are in your shopping basket you can easily remove them by changing the quantity to zero and clicking the update cart button. Placing an item into your basket does by no means commit you to ordering the item. Feel free to place as many items you wish into your basket with no fear of an order being placed. No one else will see the contents of your basket until you have clicked the Send Order button on the Order/Enquiry Confirmation page.

You can view the contents of your basket at any time by clicking the view basket button:

wherever you see it.

We strongly recommend using the shopping basket facility for all orders and enquiries instead of emailing David directly. When we receive an order from the shopping basket utility, we receive all the information required (ID numbers, price, etc.) to process your order quickly and efficiently.

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STATUS of an item. What does it mean?

STATUS is either:

FOR SALE
Currently for sale. Feel free to add the item to your basket to make an enquiry or order the item.
ON EBAY
Currently on our ebay auction. Click the hammer button to go directly to our auctions page where you can join in the bidding if you wish.
SOLD
Sorry. This item has already been sold. Contact us if you would like us to look out for a similar piece for you.

If you see this icon:

next to an item it means it is currently unavailable for purchase because its STATUS is either ON EBAY:

in which case you can click this button to take you to our ebay auctions, or its STATUS is SOLD:

in which case someone has already bought the item.

If you wish you can still add an item showing the button, to your basket by clicking it, if you wish to make an enquiry about it.

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Moving around the site

The easiest way of moving between different categories is to use the drop down menu:

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Simply choose the category of the items you wish to view, and you'll move to the Gallery page showing a brief description, price, status and a smal gallery picture of the item.

You can also try our Search facility.

Type in your chosen search criteria (for example, wedgwood, minton, george jones, George III, gold, etc.) and press the Search button to list items that contain your chosen word in the description field.

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Taking a closer look at an item

From any Gallery page you will find a detailed description, large photo study and full condition report on any item by clicking the small thumbnail image.

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Browser compatibility (Netscape/Internet Explorer, etc)

You may experience problems if you are using an old browser system. Our site is best viewed using Microsoft Internet Explorer 4 and above, or Netscape Navigator 4 and above. We highly recommend upgrading your browser to the latest version. It is FREE after all! You can download or order the browsers for FREE from the following sites. I would recommend ordering the browser on CD, because the download will take a long time.

Click here to Get the latest version of Internet Explorer.

Click here to Get the latest version of Netscape Navigator.

If you would like any help with this, or any other technical issues, please contact our technical support at website@madelena.com

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How do I use your online payment facility?

The online payment facility is by far the quickest and most efficient way of completing your purchase.

Go to the payment form and fill in the required fields. In the ebay number box, type in the ebay number of any one of your purchases. If you selected your item directly from our website, or by any other means, simply type 0 (zero) in the ebay number field.

Enter the total amount including shipping/insurance, usually quoted to you by David, into the total amount field. Then proceed to the secure order form where you will be prompted to enter your credit card and shipping details.

If you have made a purchase with us before, we already have your shipping details. You only need to enter shipping details if they are different from the previous purchase.

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When I try to browse your site I get an error message.

There are two common error messages you are most likely to experience. The first one is as follows:

Microsoft OLE DB Provider for ODBC Drivers error '80004005'

[Microsoft][ODBC Microsoft Access Driver] Could not use '(unknown)'; file already in use.

This message appears when we are updating the website database. A more appropriate 'plain English' message would read 'Closed for 5 minutes for cleaning!' The update takes between 2-5 minutes and we update the site at least once a day. If you experience this error message, try browsing the site again in 5 minutes. Unfortunately we cannot avoid this unwelcome inconvienience.

The second error message is as follows:

The page you are looking for is currently unavailable.

The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

This error message can occur at any time and is unfortunately completely out of our hands. We suggest you follow the onscreen instructions for troubleshooting this problem.

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Please contact me if you are having any difficulties using the site whatsoever. I will be glad to help you.

 

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antique majolica continental english George Jones Wedgwood Minton
antique majolica continental english George Jones Wedgwood Minton