All FAQ's
Click on a Question to see the answer
Q: Will you tell me your reserve price for items listed on eBay?
Q: Do you comply with eBay rules?
Q: I am not receiving your weekly email listing fresh items.
Q: This is my first time buying antiques over the internet. Should I expect problems?
Q: Who pays for insurance and how are claims dealt with?
Q: Glossary: what is the meaning of the word?
Q: How oftern do you hold Clearance Sales?
Q: Where can I find more information about my special interest?
Q: What is 'Antique of the Week'?
Q: What makes an antique valuable?
Q: Heads-Up emails: Can you let me know a day or so before you list fresh stock?
Q: Can you get it restored or repaired for me?
Q: Do you accept PayPal payments?
Q: Paying on-line using the credit card payment facility. Is it safe and secure?
Q: Can I pay on layaway?
Q: Can I give you my credit card details?
Q: I paid using your online form. I think I paid twice! Can you advise?
Q: Can I pay by credit card in UK£ Sterling?
Q: Can I pay by cheque, Postal Order or cash?
Q: Do I have to pay any VAT or other tax on my order?
Q: Credit card payment. 3D secure - Verified by Visa (VbV) and MasterCard SecureCode (MSC)
Q: Satisfaction Guarantee and Return Policy
Q: Do you guarantee authenticity of your antiques?
Q: Does the item come with a statement of authenticity?
Q: Can I get someone else to check it over for me?
Q: Do you have a shop or store?
Q: Do you have a Privacy policy?
Q: Do you give discount or special dealer terms?
Q: Your prices are lower/higher than anywhere else. Why is that?
Q: How reliable are Price Guides?
Q: Can I see pictures of how a piece looked before restoration?
Q: How will my package be shipped?
Q: What about breakages during shipping?
Q: Christmas period shipping
Q: Shipping samplers: Do I have to take the frame and glass?
Q: My package has not arrived. What happens now?
Q: My heads-up emails are not arriving.
Q: I am having difficulty using the website. Can you help?
Q: I suddenly got an error message while I was browsing. What happened?
Q: How do I order an item?
Q: When I click on a link or a navigation button I get an unexpected outcome
Q: How do I find what I'm looking for?
Q: Is my old version browser the cause of the error message?
Q: Clicking on your website address does not work
Q: What is your policy on enquiries and offers?
Q: I am not a member and want to skip the SignIn procedure
Q: I have dealt with Madelena before. Do I have a SignInName and Password?
Q: Why do the photos appear blurry?
Q: Add to Basket item doesn't appear in the basket
Q: What is 'Home'?
If you could not find the answer to your question here, please email sales@madelena.com